Order Processing:

We aim to process all orders within 1-3 business days.

Please be aware that certain situations may affect processing times, such as incomplete payment, missing or insufficient address information, or a higher volume of orders during busy periods. In these cases, we will contact customers by email before proceeding with the order to help ensure successful delivery.

Shipping rates & zones:

The United States

• Standard Shipping: $6.99
  

Shipping Times:

Our estimated delivery time for orders shipped within the United States is usually 6–9 business days.

Some shipping-related factors are beyond our control, including:

- Weather conditions

- Holiday seasons

- Errors by the shipping company

While we cannot fully control these circumstances, we will make every effort to keep you informed using the information available to us.

Taxes and Duties:

Please note that placing an order with us does not cover any customs taxes, duties, or import fees that may be charged by your country. These costs are the customer’s responsibility. For more information about applicable charges, please contact your local customs office.

Important: WestJay is not responsible for delays caused by customs clearance procedures in the destination country. The release of your package is managed entirely by customs authorities, and we have no control over this process.

Pricing and Shipping

All prices are listed in USD and apply to orders shipped within the United States.

• Shipping Method: Standard Delivery (Tracking Included)
• Shipping Cost: $6.99
• Order Cut-Off Time: 1:00 PM EST
• Processing Time: 1–3 business days
• Transit Time: 6–9 business days

Delivery times are estimates and may vary due to circumstances outside our control.

Order Cancellation:

If you wish to cancel an order after payment has been completed, please contact us and we will do our best to help. However, cancellation cannot be guaranteed, as orders may be sent to the warehouse quickly for processing. If the order has already been processed or shipped, we are unfortunately unable to cancel it, and you will need to begin the product return process instead.